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Customer Complaints

In our many years of serving customers, we have found that on occasion, issues can arise. We have also discovered that most issues are, generally speaking, a result of either a miscommunication, or a lack of communication.

Whatever the case may be, we are committed to providing high-quality service to each person we are privileged to serve. For the quickest resolution to an issue, we ask that you first speak to the representative that you dealt with. If, however, you remain dissatisfied, we have a dedicated team who will act quickly to make sure your complaint is given to the appropriate manager and investigated fully.

How Do I Make a Complaint?

If you wish to complain about the advice or service you have received from us, you can write to the address below or submit the from below:

Churchill Mortgage Corporation

1749 Mallory Lane, Suite 100, Brentwood, TN 37027

Phone Number 888-562-6200

Alternatively Email Address complaints@churchillmortgage.com

What information do we need?

In order to help us resolve your complaint as quickly and efficiently as possible, we will need the following information:

  • Your name and address.
  • The name and address of the representative that you have dealt with.
  • Loan number, if known.
  • Your preferred contact information.
  • A clear description of your complaint.
  • Details of your desired resolution.
What happens next?

We will aim to contact you as soon as possible about your complaint. If we need to make further inquiries we will provide a written acknowledgement of your complaint, give you details of who is handling your complaint and how to contact them.

We look forward to working with you to reach an agreeable resolution to your issue.